Privacy Policy

1Information We Collect

The information we collect depends on how you interact with us and the services you request.

Information you provide directly

We may collect:

• Your name, email address, mailing address, telephone number, and preferred contact method;
• Trip-request information, including destinations, departure city, travel dates, number of travelers, trip type, budget range, travel preferences, and special-occasion details;
• Traveler information needed to research, reserve, or manage travel, such as legal name, date of birth, gender marker when required by a supplier, citizenship, passport or other travel-document information, Known Traveler Number, loyalty-program numbers, and emergency-contact information;
• Room, cabin, dining, seating, accessibility, mobility, dietary, medical-related, or other special-service requests that you choose to provide and that may be needed to arrange travel;
• Information about additional travelers when you are authorized to provide it on their behalf;
• Payment and billing information needed for travel transactions. Payment-card information may be collected or processed by travel suppliers, payment processors, booking platforms, or other service providers. TWB does not intentionally retain complete payment-card numbers unless necessary and permitted for an authorized transaction;
• Messages, documents, uploaded files, survey responses, form responses, reviews, and other information you send to us; and
• Marketing preferences and consent to receive email or text communications.

Please do not provide Social Security numbers or other information we have not requested. When passport copies or similarly sensitive documents are required, use only the secure submission method provided by TWB rather than ordinary email unless we specifically instruct you otherwise.

Information collected automatically

When you visit our website, we and our website, analytics, security, and technology providers may automatically collect information such as:

• Internet Protocol address;
• Browser, device, and operating-system information;
• Referring website, pages viewed, links clicked, and dates and times of visits;
• Approximate location derived from an IP address; and
• Cookie, pixel, and similar technology identifiers.

Information from other sources

We may receive information from travel companions, group leaders, referral partners, travel suppliers, tour operators, cruise lines, hotels, airlines, insurance providers, booking systems, customer-relationship platforms, form providers, payment processors, and other parties involved in planning or fulfilling your travel.

2How We Use Information

We may use personal information to:

• Respond to inquiries and trip requests;
• Provide consultations and personalized travel recommendations;
• Research, quote, reserve, pay for, manage, modify, or cancel travel arrangements;
• Communicate confirmations, invoices, payment schedules, reminders, destination information, travel documents, service updates, and emergency or disruption-related information;
• Coordinate group travel and communicate with group leaders or other travelers when appropriate;
• Request accessibility, dietary, medical-related, or other special assistance from travel suppliers;
• Communicate with airlines, hotels, cruise lines, tour operators, transportation providers, travel-insurance providers, and other suppliers on your behalf;
• Provide support before, during, and after travel, including assistance with delays, cancellations, schedule changes, or other travel disruptions;
• Process payments, maintain accounting records, prevent fraud, and manage our business relationship;
• Send newsletters, travel offers, event announcements, or other marketing communications when permitted by law and consistent with your choices;
• Operate, secure, troubleshoot, analyze, and improve our website, forms, services, and customer experience;
• Protect the rights, safety, property, and security of TWB, our travelers, suppliers, and others;
• Comply with legal, regulatory, tax, accounting, insurance, accreditation, and recordkeeping requirements; and
• Establish, exercise, or defend legal claims.

3Sensitive Personal Information

Certain travel services may require sensitive information, such as passport details, dates of birth, accessibility needs, health-related accommodation requests, or payment information. We request and use this information only when reasonably necessary to provide requested travel services, comply with supplier or legal requirements, prevent fraud, or protect travelers.

Some suppliers may require sensitive information as a condition of transportation, accommodation, insurance, accessibility assistance, or entry into a destination. If you decline to provide required information, we may be unable to complete or properly service the affected travel arrangement.

4How We Disclose Information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

Travel suppliers and service providers

Airlines, cruise lines, hotels, resorts, tour operators, destination-management companies, transportation providers, travel-insurance providers, activity providers, payment processors, booking platforms, and other suppliers involved in researching, booking, paying for, managing, or fulfilling travel.

Business and technology providers

Website hosts, online-form providers, customer-relationship and itinerary platforms, email and text-communication providers, analytics providers, cloud-storage providers, accounting providers, payment services, cybersecurity providers, and professional advisers that support our operations.

Our current or future providers may include platforms such as GoDaddy/Airo, Jotform, Travefy or InteleSpark, travel-supplier booking systems, and related services. Each provider processes information according to its own terms and privacy practices.

Group leaders and travel companions

For group travel, we may share limited information—such as reservation status, rooming needs, payment status, activity selections, or traveler communications—with an authorized group leader, trip host, roommate, or travel companion when necessary to coordinate the trip. We do not disclose complete payment-card or passport information to group leaders or other travelers.

Legal and safety purposes

We may disclose information when we reasonably believe it is necessary to comply with law, legal process, government requests, travel-security requirements, fraud prevention, an emergency involving health or safety, or to protect the rights and property of TWB or others.

Business transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.

5Sale, Sharing, and Targeted Advertising

TWB does not sell personal information for money. We do not sell passport information, payment-card information, dates of birth, accessibility information, or health-related travel requests.

Some privacy laws define "sale" or "sharing" broadly and may treat certain analytics or advertising technology transfers as a sale, sharing, or use for targeted advertising even when no money is exchanged. To the extent applicable law provides such a right, you may request to opt out by contacting us using the information below or by using any cookie-preference or opt-out tool made available on our website.

6Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the site, remember preferences, understand website usage, maintain security, and improve services. Some third-party content or links may also set cookies under the third party's own privacy policy.

You can adjust browser settings to block or delete cookies. Doing so may affect certain website features. Where required, we will provide additional cookie choices or honor legally recognized opt-out preference signals supported by our website technology.

7Email and Text Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. If you consent to receive promotional text messages, you may opt out by replying STOP. Message and data rates may apply.

Opting out of marketing does not prevent us from sending non-promotional communications necessary to respond to an inquiry, service a reservation, collect an authorized payment, communicate a supplier change, or support you during travel.

8Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including servicing travel, maintaining transaction and commission records, complying with tax and legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods vary according to the type of information, the travel supplier's requirements, the status of the trip, legal obligations, and operational needs. When information is no longer reasonably needed, we take steps to delete, de-identify, or securely dispose of it, subject to technical limitations and lawful retention requirements.

9Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email, mobile communication, database, or transmission method can be guaranteed to be completely secure. You are responsible for using secure devices and communication methods and for protecting any passwords or access links provided to you.

If you believe information you provided to TWB has been compromised, contact us promptly.

10Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information;
• Access personal information we maintain about you;
• Correct inaccurate personal information;
• Request deletion of personal information;
• Obtain a portable copy of certain information;
• Opt out of certain sales, sharing, targeted advertising, or qualifying profiling;
• Withdraw consent where processing is based on consent;
• Limit certain uses of sensitive personal information; and
• Appeal a decision concerning a privacy request.

To submit a request, contact us using the details in the "Contact Us" section. We may need to verify your identity and request before responding. You may use an authorized agent where permitted by law, but we may require proof of authorization and identity verification. We will not discriminate against you for exercising an applicable privacy right.

Certain information may be exempt from a request, including information we must retain to complete travel, maintain transaction records, comply with law, detect fraud, protect legal rights, or secure our systems.

11Information About Children

Our website is not directed to children under 13, and children should not submit information directly to us. A parent, legal guardian, or authorized adult may provide information about a minor traveler when necessary to plan or fulfill travel. If we learn that a child under 13 submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

12International Travel and Data Transfers

Travel planning frequently requires information to be sent to suppliers, service providers, or government authorities in other countries. Privacy and data-protection laws in those countries may differ from those in your home jurisdiction. When you request international travel and provide the information necessary to arrange it, you understand that relevant information may be transferred internationally as required to research, book, manage, or fulfill your trip.

13Third-Party Websites and Services

Our website, proposals, itineraries, emails, and forms may link to third-party websites or services, including booking portals, payment services, travel suppliers, insurance providers, Jotform, Travefy, social-media platforms, and destination resources. TWB does not control and is not responsible for the privacy, security, content, or practices of third parties. Review their privacy policies before providing information.

14Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, suppliers, or legal obligations change. The revised policy will be posted on our website with a new "Last updated" date. Material changes may also be communicated through an additional notice when appropriate.

15Contact Us

For questions, privacy requests, or concerns about this policy, contact:

For a privacy appeal, write "Privacy Appeal" in the email subject line and explain the request and decision you would like us to reconsider.